Website privacy policy
This policy describes how your personal data is collected, stored, transferred and used. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This notice applies to data collected throughout our website. We do not share, sell, or disclose to a third party, any information collected.
Personal data we process
1. How we obtain personal data
The information we process about you includes information:
• you have directly provided to us
• that we gather from third party databases and service providers
• as a result of monitoring how you use our website or our services
2. Types of personal data we collect directly
When you use our website, we ask you to provide personal data. This can be categorised into the following groups:
• personal identifiers, such as your first and last names
• contact information, such as your email address,
• records of communication between us including messages sent through our website, email messages and telephone conversations
• marketing preferences that tell us what types of marketing you would like to receive
3. Types of personal data we collect from third parties
We may confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer.
The additional information we collect can be categorised as follows:
• information that confirms your identity
• business information, including your trading name and address, your company number (if incorporated), and your VAT number (if registered)
• information that confirms your contact information
• reviews and feedback about your business on other websites through which you sell your services
4. Types of personal data we collect from your use of our services
By using our website and our services, we process:
• technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
• usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
• your preferences to receive our marketing and communications and responses and actions in relation to your use of our services.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
5. Information we process because we have a contractual obligation with you
When you buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.
We may use it in order to:
• verify your identity for security purposes when you use our services
• provide you with our services
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
6. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we may ask you to agree to our use of non-essential cookies when you access our website.
7. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
For example, we may process your data on this basis for the purposes of:
• improving our services
• record-keeping and necessary administration
• responding to unsolicited communication from you to which we believe you would expect a response
• preventing fraudulent use of our services
• exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
• insuring against or obtaining professional advice that is required to manage Upbeat Business Solutions risk
• protecting your interests where we believe we have a duty to do so
How and when we process your personal data
8. Your personal data is not shared
We do not share or disclose to a third party, any information collected through our website.
Use of information we collect through automated systems
9. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
When you first visit our website, we may ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website. We use cookies in the following ways:
• to track how you use our website
• to record whether you have seen specific messages we display on our website
10. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.
Other matters
11. Your rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. More information can be found at http://www.knowyourprivacyrights.org
12. Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party such as Zoom.
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
13. Control over your own information
At any time, you may contact us to request that we provide you with the personal data we hold about you.
14. Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
15. Complaining
If you have any complaint, please contact jo@upbeatbusinesssolutions.co.uk
16. Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
• to provide you with the services you have requested
• to comply with other law, including for the period demanded by our tax authorities
17. Compliance with the law
Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).
18. Review of this privacy policy
This policy was created in March 2021 and we shall update this privacy policy from time to time as necessary.